NNAMDI PASCHAL OKORONKWO

Managed stock levels and organized inventory in the store. Coordinated receipt and storage of party supplies from suppliers. Prepared items for customer orders and ensured timely delivery. Maintained accurate inventory records and stock reports. Assisted with loading and unloading deliveries. Ensured the store’s logistics operations ran smoothly and efficiently.

Led operational oversight for ABC Logistics, streamlining processes and ensuring compliance to enhance service delivery and customer satisfaction.

• Streamlined operational reporting by submitting daily and monthly terminal reports to HD Operations, enhancing data visibility and decision-making.
• Implemented robust quality control systems, significantly reducing operational errors and directly increasing customer satisfaction rates.
• Developed and deployed comprehensive Standard Operating Procedures (SOPs), ensuring consistent service delivery and operational efficiency across all shifts.
• Ensured 100% compliance with company policies, industry regulations, safety standards, and local laws, mitigating risks and ensuring smooth daily operations.
• Coordinated complex logistics for seamless transportation of goods, optimizing inter-departmental and inter-location transfers.

Managed customer inquiries and complaints for ABC Logistics, ensuring high satisfaction and strict adherence to operational standards.

• Achieved 100% compliance with cargo Standard Operating Procedures (SOPs), ensuring accurate and efficient handling of customer inquiries and complaints.
• Utilized CARGO SIMPLY software to efficiently manage terminal cargo inquiries, objections, and complaints, improving response times.
• Provided rapid and effective resolutions to a high volume of customer inquiries and complaints, including damaged, missing, and delayed shipments.
• Enhanced overall customer satisfaction by proactively resolving issues and taking full ownership of problems from initiation to resolution.

Managed front desk operations and financial transactions for ABC Logistics, ensuring accuracy and enhancing customer experience.

• Conducted 100% inspection of all incoming documents and light parcels, ensuring accuracy and compliance for waybill contracting.
• Efficiently processed customer transactions, including cash and credit card payments, using POS machines, resulting in reduced errors.
• Managed daily financial reconciliation, balancing accounts and generating reports to verify totals and ensure fiscal accuracy.
• Resolved customer complaints professionally, enhancing brand image and fostering customer loyalty through effective problem-solving.
• Utilized Cargo Simply for precise booking, tagging, and marking of waybills, optimizing documentation and tracking processes.

Oversaw comprehensive warehouse and inventory operations for ABC Logistics, ensuring accuracy, efficiency, and staff development.

• Ensured real-time updates of all loaded waybills into Cargo Simply, significantly improving tracking accuracy and operational transparency.
• Supervised daily warehouse operations and managed staff shifts, optimizing workflow and productivity.
• Reconciled daily inventory using warehouse management software, maintaining high levels of accuracy in stock management.
• Mentored and developed junior staff in warehousing operations, fostering a supportive work environment and enhancing team capabilities.
• Maintained meticulous documentation and records, preventing processing and delivery errors and ensuring data integrity.

Facilitated the accurate and timely receipt and dispatch of shipments for ABC Logistics, ensuring customer satisfaction.

• Managed the efficient receipt of all incoming shipments from trucks and buses, ensuring timely processing.
• Streamlined shipment receiving and delivery processes using Cargo Simply, enhancing operational efficiency and tracking accuracy.
• Ensured accurate confirmation and delivery of shipments to customers, significantly reducing discrepancies and improving service reliability.

Developed and delivered engaging biology and computer curricula, fostering student learning and digital literacy.

• Increased classroom engagement by implementing interactive teaching methods, including group projects and hands-on activities.
• Improved student performance through regular formative and summative assessments, effectively informing future lesson planning.
• Boosted student literacy skills by introducing targeted reading programs and integrating technology to promote digital literacy.
• Adapted teaching methodologies, blending formal and informal approaches to maintain high student engagement and cater to diverse learning styles.